Zelverin™ accepts return requests for eligible purchases within 30 days from the date the customer receives the product.

Required Return Conditions

To qualify for a standard return, your item must meet the following requirements:

• The product is in its original received condition.
• It has not been used or worn.
• Original tags remain attached where applicable.
• The product is returned in its original packaging.
• A receipt or other valid proof of purchase is included.

Return eligibility is assessed according to these conditions and the applicable terms described in this policy.

Before arranging a return shipment, please contact our customer service team by email.

Email: service@zelverin.com

Return Request Procedure

1. Email us to request a return for your purchase.
2. Wait for the request to be reviewed and authorized.
3. If approved, you will receive a return shipping label and detailed instructions.
4. Follow the provided directions to send your package to the specified location.

For clarification regarding an existing return request, contact service@zelverin.com.

We encourage customers to examine their orders as soon as they arrive.

If the delivered product appears damaged, does not function as expected due to a defect, or differs from the item ordered, please notify us immediately.

Our team will review the reported issue and determine the appropriate next steps.

Contact: service@zelverin.com

Some categories of goods are not eligible for standard returns. These exclusions include:

• Perishable products, including food, flowers and plants.
• Customized or individually personalized merchandise.
• Personal care and hygiene-related products.
• Hazardous substances, flammable liquids and gases.
• Original shipping fees paid during checkout.
• Sale items.
• Gift cards.

If you need help determining whether a product is eligible for return, please contact our customer service team before shipping it.

If you would prefer another product, the recommended exchange process is to return your original purchase and place a separate order.

1. Submit a return request for the original item.
2. Complete the approved return procedure.
3. After the return is accepted, purchase the preferred item through a new order.

This approach allows the replacement purchase to be handled as a separate order.

Customers receiving orders within the European Union have a statutory 14-day withdrawal period where applicable.

During this period, eligible orders may be canceled or returned without providing a reason.

Return Conditions

• The product must remain unused and unworn.
• Tags must be retained where applicable.
• Original packaging must be included.
• Proof of purchase is required.

These rights operate independently of the standard 30-day return policy and remain subject to applicable consumer law.

Returned items are reviewed after they arrive at the designated return location.

Once the inspection is completed, you will be informed whether your refund has been approved.

Approved Refunds

• Funds are returned to the original payment method used for the purchase.
• Refund processing may take up to 10 business days.
• Additional time may be needed for the bank or card provider to display the refunded amount.

If more than 15 business days have elapsed since the refund was approved, please email service@zelverin.com for assistance.

A return shipping label issued following approval is required before sending merchandise back.

The applicable return destination and shipping directions will be provided with your authorized return instructions.

Please do not dispatch products to an address without receiving the appropriate return authorization.

Return Contact: service@zelverin.com