Shipping Policy
Shipping Policy
Guangzhou Jingjie Trading Co., Ltd.
Guangzhou Jingjie Trading Co., Ltd.
Room C216, 7th Floor, No. 33 Jinshi Sanlu Road, Dayuan Street, Baiyun District, Guangzhou City
Zelverin™ is owned and operated by Guangzhou Jingjie Trading Co., Ltd.
Li Donglong
24/7 (24 hours a day, 7 days a week)
Shipping with Zelverin™
From wireless audio accessories to portable charging devices and smart electronics, Zelverin™ offers products designed to fit into modern everyday routines.
Receiving your order is an important part of that experience. This policy explains how orders are prepared, the delivery timeframes customers can expect, and the procedures that apply while a package is on its way.
Our Fulfillment Approach
Zelverin™ products may be dispatched through manufacturing partners and international fulfillment locations. This arrangement allows orders to travel from the applicable fulfillment location directly to their destination.
Our fulfillment process is structured around order preparation, packaging, shipment coordination, and tracking information so that customers have a clearer understanding of the delivery journey.
1. Order Processing & Shipping Charges
Orders require preparation before they are transferred to the shipping carrier. The timeframes and charges below apply to Zelverin™ purchases.
2–4 Business Days
Standard time allocated for order handling, preparation, quality checks, and packaging before dispatch.
Up to 5 Business Days
Order preparation may require additional time during holidays, New Year periods, and other high-volume seasons.
$5.99 Flat Rate
A fixed shipping charge of $5.99 applies to each order, regardless of destination.
2. Estimated Transit Times
Shipping duration varies according to the destination and transportation arrangements. The following estimates describe the expected transit period after an order has been dispatched.
| Destination | Estimated Transit Time |
|---|---|
| United States | 10–15 Business Days |
| Canada / UK / Australia | 11–16 Business Days |
| Rest of World | 15–20 Business Days |
These periods are estimates rather than guaranteed arrival dates. Actual delivery may be affected by carrier operations, destination conditions, and customs procedures.
3. Shipment Tracking
After your package has been dispatched, a shipping confirmation email will provide its tracking number.
Tracking records may not become visible immediately. Please allow approximately 1–3 business days after the shipping label is generated for the first updates to appear.
A temporary absence of tracking updates does not necessarily indicate a problem with the shipment. Tracking information may be refreshed as the carrier processes the package.
4. Import Duties, Taxes & Customs
International shipments are handled on a DDU (Delivered Duty Unpaid) basis.
Import-related charges, including customs duties, taxes, or clearance fees imposed by the destination country, are payable by the customer when applicable.
Customs authorities may inspect incoming shipments or require additional processing time. Zelverin™ is not responsible for delays resulting from customs clearance procedures.
Import requirements and potential charges vary between countries.
5. Changes & Order Cancellations
If you need to request a correction to your delivery address or wish to cancel an order, please contact Zelverin™ within 12 hours after placing your purchase.
Send your request to service@zelverin.com .
Once an order has entered the processing stage, changes and cancellations are no longer available.
6. Missing or Damaged Deliveries
Packages Arriving Damaged
If an item is delivered in damaged condition, please contact us and provide photographs showing the damage within 72 hours of receiving the shipment.
A replacement will be arranged at no additional charge.
Shipments Confirmed Lost
When the shipping carrier confirms that a package has been lost during transportation, a replacement will be provided without an additional shipping charge.
Shipping Inquiries
For questions about your delivery, order status, or shipment details, please contact us at service@zelverin.com .